Privacy & TOS

Privacy & TOS

Privacy Policy for Gliss.AI

Effective Date: [Insert Date]

This Privacy Policy describes how Gliss.AI (“Company,” “we,” “our,” or “us”) collects, uses, and protects the personal information of our users and clients when they use our services, including AI automation workflows and voice agent solutions.

1. Information We Collect

We may collect the following types of information:

• Business Information: Company name, industry, internal protocols (e.g., SOPs, scripts, handbooks)

• Personal Information: Name, email address, phone number, job title

• Communication Data: Messages exchanged with our team or AI agents

• Usage Data: Data related to the use of our AI systems, workflows, and web tools

• API Usage Data: Metrics related to API key usage, token consumption, and system access logs

2. How We Use Information

• To provide and maintain our AI-powered services

• To manage accounts, billing, and support

• To optimize and improve our automation workflows

• To communicate important updates and service information

• For internal analytics and performance monitoring

3. API Keys and Data Handling

• We provision and manage API keys on behalf of our clients

• A $50/month API usage threshold is included with each subscription

• Clients exceeding this limit will be notified and billed accordingly

• Clients may request a breakdown of API usage

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal and business information. This includes data encryption, secure access protocols, and regular audits.

5. HIPAA Alignment

While we use HIPAA-aligned tools (such as Keragon, Vapi, and Bland AI), Gliss.AI does not serve as a covered entity or business associate under HIPAA. Clients are responsible for compliance with healthcare data regulations when using our services.

6. Third-Party Tools

We may share data with third-party providers strictly to deliver our services (e.g., OpenAI, Pinecone, Keragon, Vapi). These providers are contractually bound to protect your data.

7. Data Retention

We retain client data only for as long as necessary to fulfill the purpose of processing and to comply with legal obligations.

8. Your Rights

Clients may:

• Request access to or deletion of their data

• Update personal or business information

• Opt out of marketing communication

To make such requests, email us at: care@gliss.ai

9. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by email or platform notice.

Terms of Service for Gliss.AI

Effective Date: [Insert Date]

These Terms of Service (“Terms”) govern your use of Gliss.AI’s services and solutions. By using our services, you agree to these Terms.

1. Services Provided

Gliss.AI provides:

• AI-powered workflow automation tools

• AI voice receptionist agents

• Custom RAG agents and AI assistants

2. Subscriptions & Payments

• All services are billed on a monthly basis unless otherwise agreed

• Each subscription includes up to $50/month in API token usage

• Additional usage beyond this threshold will incur extra charges

• Failure to pay may result in paused or terminated access

3. Client Responsibilities

• Provide accurate and complete onboarding information

• Review and approve workflows and data configurations

• Maintain the security of login credentials

• Avoid misuse of the platform or attempting to reverse-engineer any AI system

4. Intellectual Property

All Gliss.AI workflows, systems, and branding are proprietary and protected under intellectual property laws. Clients receive a non-transferable license to use the services during an active subscription.

5. Service Limitations

• AI agents are not guaranteed to be 100% accurate

• Services may be affected by third-party outages (e.g., OpenAI, Google Cloud)

• Results may vary based on use case and data quality

6. Cancellations & Refunds

• Subscriptions may be cancelled anytime before the next billing cycle

• Refunds are not issued for partial use unless required by law

• If a service is not delivered or a workflow fails to be implemented due to Gliss.AI error, a prorated refund or service credit may be issued at our discretion

7. Welcome Call Agreement

• A Welcome Call will be scheduled to ensure proper onboarding and alignment

• Clients agree to attend this call to finalize configuration preferences and expectations

• Missing the Welcome Call without rescheduling may delay service delivery

8. Disclaimer

• Gliss.AI’s services are provided “as is”

• We do not guarantee any specific outcomes or financial results

• AI systems may occasionally generate inaccurate or unexpected responses—clients are responsible for reviewing critical outputs

• Our tools do not offer legal, financial, or medical advice

9. Termination

We may suspend or terminate service for violations of these Terms, non-payment, or illegal use of our platform

10. Limitation of Liability

To the fullest extent permitted by law, Gliss.AI is not liable for indirect, incidental, or consequential damages arising from the use of our services.

11. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions.

12. Contact

For any questions, contact us at: care@gliss.ai